Our warranty covers damages or faults caused by material or manufacturing defects. Damage due to improper handling or use, or to normal aging, is excluded.
Warranty conditions for mattresses:
ERICH WERKMEISTER GmbH & Co. KG will correct faults by repair or replacement at its discretion. This is at no cost for the first two years. After that 10% of the original value will be charged for each year beyond those first two years. All transportation and packaging costs shall be paid by the customer. If repair or replacement of the respective product are not possible, the company shall be entitled to supply a comparable product. This applies up to 10 years from the date of purchase.
In combination with bedclothes and sleepwear containing synthetic fibres, mattress covers can pill. This can cause static charges, depending on the sleeper and the environment, which in turn can cause the padding material to move through the cover material. This does not fall under the warranty.
Warranty conditions for spring foundations:
We guarantee the continued elasticity of the stainless steel springs of Werkmeister spring foundations for 15 years.
We guarantee the electric drives of spring foundations for 3 years.